TERMS & CONDITIONS
FastTT Aero Bars are lightweight carbon competition units. In the event of a fall or harsh impact, please check the bars carefully for any visible damage. Whilst carbon fibre is exceptionally strong, it does not tolerate impacts, and damage that is invisible to the naked eye can occur, which could result in unexpected breakage and injury, even death. If in doubt, please have your bars checked by a reputable carbon repair company.
FastTT aero bars are supplied with a 24-month manufacturers defect warranty. All other products are supplied with a 12-month warranty. Any damage caused by misuse, incorrect installation, modification, accident, or any other cause is not covered by the manufacturer’s warranty.
In the event of a warranty claim the manufacturer reserves the right to repair or replace the faulty item. The cost of returning the unit to the manufacturer will be paid by the customer. The manufacturer will pay for shipping of the repaired or replacement unit to the customer.
Please email us for our return address - speed@fastTT.bike
Limitation of Liability
The manufacturer (Bold Horizon Ltd t/a FastTT) assumes no responsibility or liability for any injury, loss or damage caused as a result of using FastTT product under any conditions or circumstances. Our entire liability is limited to the extent of replacing the relevant FastTT product.
Shipping and Customs Clearance
We offer New Zealand Post (NZ Post) and DHL Express for your shipping. DHL Express is recommended for shipping as it is a comprehensive end-to-end service. It may cost a little more, but it is faster and more reliable than NZ Post.
NOTE: All aero bars are shipped free with DHL Express. Once your order is dispatched, you will receive an email with the tracking code. Please ensure your shipping address is correct and that you are available to receive the package.
Our no-argument aero bar return policy
If you order our aero bars and they don't fit your bike, or you change your mind, you can return them to us for a no arguments refund* (provided they're returned in the original packaging, have no damage and have nit installation marks from bolts etc). All returned bars must be shipped back within 21 days of original receipt by the customer to qualify for a refund. The customer is responsible for the cost of shipping the bars back to us.
In the event of a product return, FastTT will issue a DHL shipping label and will email it to you. The label must be attached securely to the package. The cost of the shipping will be deducted from the refund amount.
Incorrectly ordered items and accessory return policy
Other than for warranty purposes, accessories are not eligible to be returned to us for a refund. Regardless of the information contained in our website and any downloadable guides, it is the customers full responsibility to check the dimensions of our products for compatibility with your bike BEFORE ordering. FastTT is NOT responsible for incorrectly ordered items, nor obliged to accept them as returns.
When you return any FastTT products we deduct a 7% restocking fee from the refund amount. Refunds are based on the original purchase price and exclude original shipping charges if applicable. Any damage or installation marks on the items will be evaluated and may result in a reduction in the refund value.